The University views students as responsible citizens who are integral members of the academic community. Policies and practices pertaining to student relations and services should reflect this point of view. All University officers will make every effort to ensure that this philosophy is implemented.
It is recognized, however, that regardless of how well-intentioned people may be, complaints and misunderstandings are bound to arise. It is the purpose of the Student Grievance Procedures to ensure that these disagreements are expressed, explored, and resolved promptly and confidentially.
The Student Grievance Procedures shall apply to student grievances relating to the following:
- Allegations of violations of the University policies and procedures with respect to programs, services, activities, or facilities.
- Allegations of unfair treatment from faculty, administration, staff, or fellow students.
- Claims relating to discrimination, non-sexual-based harassment, and retaliation
Procedures
Informal
The student discusses the problem informally with a student, faculty member, or staff member involved and, where appropriate, with supervisors or administrators at sequentially higher levels.
A student may not proceed to a formal review unless an informal review with those persons cited above have been exhausted.
Formal
1 . If for any reason the grievance is not resolved informally to the satisfaction of the student within ten (10) business days, the student should contact the Director of Student Services.
2. The student shall prepare and submit a formal written complaint on a form which shall serve as the basis for all further consideration.
3. The Director of Student Services shall conduct an investigation of the facts upon which the complaint is based. Within ten (10) business days, the Director shall notify the grievant of the results of the investigation.
4. If for any reason the student is not satisfied with the results of the investigation conducted by the Director of Student Services, he/she may ask the Director to submit the matter to the Director of Partnerships and Outreach [hereafter referred to as the Appeal Officer] as appropriate.
5. The Director of Student Services shall:
5a. prepare a statement summarizing the actions taken
5b. append such statement to the student’s complaint form
5c. forward the complaint form to the appropriate Appeal Officer
6. Upon receipt of the formal complaint, the Appeal Officer shall consult with the University official having authority over the area or subject matter of the grievance. Within 30 days following receipt of the complaint, the Appeal Officer shall render a decision and convey such decision to the student in writing.
7. If the student is not satisfied by the decision obtained by the Appeal Officer, he/she may ask the Appeal Officer to appeal to the President of the University or designee on the student’s behalf.
8. The Appeal Officer shall apprise the President or designee of the details of the grievance and serve the President or designee with a copy of the written complaint within ten (10) business days.
9. After the receipt of the written complaint, the President or designee shall render a final decision which shall be conveyed in writing to the student within thirty (30) days.
Miscellaneous General Provisions
Time Limits: All time limits contained in the foregoing procedure may be extended by mutual written agreement by the Director of Student Services, the Appeal Officer, or the President.
Confidentiality of Proceedings: The University shall take all reasonable steps to ensure the confidentiality of all proceedings, and the records produced therefrom. However, should any matter developed during the course of the proceedings become public knowledge, the University reserves the right to issue appropriate statements.
Program Discontinuances
In the unlikely event BAU cannot deliver the instruction for which students have enrolled, students will be notified by administration and counseled by faculty advisors about options available[1]. The university commits to one or more of the following actions, depending on the needs of individual students:
- Provide students with a teach out plan for completing their program as long as the student does not break service from the university and remain in their designated program;
- Provide a reasonable alternative for delivering instruction or services for which students have paid;
- Provide assistance in transferring earned credits to another college or university.
Last Resort Complaint
If a student remains unsatisfied after a formal grievance process, the student can address these concerns in writing, as a last resort, to the following Higher Education Licensure Commission of the District of Columbia
Higher Education Licensure Commission
1050 First St. NE, Fifth Floor
Washington, DC 20002
https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints
Bay Atlantic University will ensure that no student will be subjected to unfair action as a result of initiating a complaint proceeding.