Student refunds are issued only by check directly to the person or organization that originally paid, or to a third party authorized by the payer. Notification of Cancellation and/or Refund Requests can be given in person or mailed to 1510 H Street, NW, Suite 150, Washington, DC 20005. Refund processing may take up to four (4) weeks after initial submission of the Refund Request Form. The school is not required to honor a refund request submitted ninety (90) days after payment is received.
In accordance with Title 5-A8119 of the D.C. Regulations governing Postsecondary Non- Degree Schools under OSSE, our Cancellation and Refund Policy is as follows:
a) Visa Denied
All fees and tuition paid excluding the one-time-only registration fee and courier fee are fully refundable if a student is denied their visa by the US Government after the receipt of an I-20. If a student wishes to reapply, Mentora can hold their payment. In the event that a student cannot submit a refund request within the ninety-day requirement upon visa denial, Mentora may, but is not obligated to, waive its refund policy.
b) Student Decides to Rescind Their Application
Students have seventy-two (72) hours (three (3) business days, excluding weekends and holidays) of signing the Admission and Enrollment Agreement to request a refund. Everything paid, excluding the one-time-only registration fee, is fully refundable within seventy-two (72) hours.
c) Terminated 120
If a student’s 120 is terminated, no refunds will be issued.
d) Student Withdrawal from Class
If a student withdraws from a class before classes begin, the student will be liable for an administrative fee of $100.00 or 20% of the tuition, whichever is less, and the balance of the tuition will be refunded. After a scheduled session has begun, the student will be charged an administrative fee of $100 or 5% of the tuition, whichever is less, and the tuition will be refunded according to the schedule shown below. Registration fees, courier fees, and books are not refundable.
1st Week – 80% Refund
2nd Week – 50% Refund
3rd Week – No Refund
4th Week – No Refund
For assistance or information on applying, please contact our Mentora Admissions team at [email protected]
