It is Mentora College policy to attempt to resolve problems quickly and fairly. There will be no retaliation or ill-treatment towards any person submitting a complaint. Any school-related problems should be brought to the attention of the administration as soon as they arise. Mentora staff is encouraged to resolve complaints and issues promptly and with discretion.
Types of complaints:
- Academic complaints are those a student or a teacher may have relating to student or teacher conduct, academic integrity or policy, or anything else pertaining to the academic structure of the school. These complaints must be brought directly to the Academic Deputy Director.
- Administrative complaints may be lodged by students, faculty, or staff about non- academic issues such as housing, services, admissions, etc. These complaints are taken to the Director.
The complaint form is available from reception. A resolution may take the form of a warning letter, a verbal or written reprimand or apology, remedial academic assignments or professional training, or other.
Documentation and confidentiality
If a complaint is made against a faculty or staff member, it will be filed in the member’s personnel file. To maintain confidentiality, complaints against students will be kept secure in DSO’s office not in the student’s file. Instead, a notice of complaint will be stored in the file omitting the nature of the complaint.